Taste customization with FLAVORx isn’t just good for compliance, it’s good for business! When you offer your patients a choice in how their medication will taste, you are going above-and-beyond to show them that you value their loyalty and are committed to providing the highest quality care.
We are more than just a program to flavor children’s liquid medication, FLAVORx is here to help you find new ways to engage, personalize and delight your customers. There aren’t gimmicks or marketing packages – only your trusting advice. In fact, we’ve created a game plan for you that’s as easy as 1, 2, 3.
Engage
Start a conversation aimed at learning what you customer’s favorite flavor is! Customers want to know you, to feel that they’re more than a number, to feel valued. In the busy world of pharmacy, that can be a little challenging. But, taste customization gives you the opportunity to do it all. By taking a moment to walk the child through choosing their favorite taste for medicine, you’re not only creating lasting memories that directly impact customer loyalty, you’re ensuring that medicine-time at home is a breeze. Patients get back to healthy. Parents get happy. It’s a winning combination.
P
ersonalize
Let them choose, then make it theirs! We all want a choice. Whether it’s when ordering our coffee, decorating our homes, choosing our phone covers, or recording our favorite shows – we want to choose how it’s done and when it happens. Your customers are no different. In fact, when they’re not feeling well, choice means even more. Some people think flavoring medication is only about overcoming bad taste, but it’s so much more. Giving you customer a choice lets them personalize the experience, while also improving the likelihood they’ll take the medication as prescribed.
Delight
Share some smiles! Delight occurs as a result of exceeding expectations. Once you’ve had a meaningful conversation and personalized the taste of the liquid medication, you’ve shown the customer you care in ways they never even expected. The child feels empowered and heard, while the parent feels relieved that medicine-time won’t be a fight. As they leave your pharmacy, you’ll all be smiling knowing that life is just a little happier today. For you, that means they’ll be back, likely with the whole family’s prescriptions.
[Download our eBook: Why Your Pharmacy Needs Millennial Moms for more information about how this demographic will help grow your pharmacy.]
All about the Millennials
In the pharmacy space, we spend a lot of time focused on the baby boomers. Rightfully so. They need us to manage their care effectively to ensure the best quality of life possible in their later years. However, they’re not the only ones who need our help. Millennials are actually the largest generation of American consumers ever, and they’re just now deciding where to spend their dollars and lay down their loyalty. That mean, you not only have an opportunity to win some new customers, you have an opportunity to win them for life. That’s not just good service, that’s a lot of dollars and cents!
Moms Really Like Us
We have a lot to say about how meaningful this service is to your customers – especially moms. But, we hate to brag, so we’ll let some moms do it for us. See some testimonials about how FLAVORx made medicine time less stressful for a few moms.
