Frequently Asked Questions

General Questions

Officially flay-vor-are-ex. We think it’s important to pronounce the “Rx” as this links the service to pharmaceuticals. Do we occasionally slip and just say flay-vor-ex? Yeah, it happens. But it costs us $1 each time we do so that doesn’t last long. We also officially spell it “FLAVORx” in case you were wondering.

Yes they are, all the flavors are sugar free and will not increase blood glucose levels.

The Sweetening Enhancer is stevia-based. Stevia is an all-natural sweetener, commonly used in household sugar-free drinks and other liquids.

Yes both brand and generics are flavored with the same instruction. Flavor recipes are based on the active ingredient.

FLAVORx flavorings do not contain milk, eggs, soybean, peanut, tree nuts, gluten, wheat, grain, fish or seafood, shellfish, seeds, latex, or dyes in addition to being sugar-free and dye-free. Please note that while FLAVORx flavors do not contain the following allergens, our flavors may be processed on the same line and in the same facility with Milk, Eggs, Soy, Tree Nuts, Fish, Shellfish, and Wheat. None of our flavors are processed on the same line or in the same facility with Peanuts.

Yes. All FLAVORx flavors are dye free.

Yes the following flavors contains alcohol, however the quantity is extremely small when added to medications: banana, bitterness suppressor, bubblegum, cherry, lemon water soluble, mango, orange, sweetening enhancer, vitamin iron masking agent, and watermelon.

Please call us at (800) 884-5771 x238 to discuss our Kosher flavor options.

No. The addition of FLAVORx flavors to medications will not affect the BUD of the medication. We test the flavors to ensure they do not impact the stability of medications.

For powders that require reconstitution, the amount of water used is reduced to account for the addition of the flavoring ingredients. So there is zero change to the drugs concentration. For pre-made liquids, the flavoring amounts are kept under 5% of the total medication volume so that there is little to no change in the concentration of the medication. The amount of flavoring used in our formulary meets the standards set by the USP (USP 795 standard). This means that the changes in concentration after flavoring a medication are within the acceptable range.

Yes. If a medication has been mixed with water and the patient wants to flavor it afterwards you can still flavor it. The addition of flavor will never exceed 5% of a drugs total volume.

If your pharmacy dispensed the medication, it can be re-flavored at your pharmacy.

No. The original flavor will be masked as part of the flavoring, and the patient will only taste the new flavor.

Common Objections

Great question! Here’s why it’s still so important to offer flavoring to your patients:

  1. Because a lot of liquid prescription medications are generic, there is no incentive for the manufacturer to put a lot of time, money, and effort into flavoring. With taste being an afterthought, the end results usually aren’t so great. FLAVORx flavors are designed to over-ride and improve the existing taste of the medication.

  2. Although medications are flavored by the drug manufacturer, taste is not a one-size-fits-all proposition. Your patient may not like the taste the manufacturer has chosen and will struggle to take all of the medication, leading to poor adherence. People of all ages love choice, and choice leads to ownership, which plays a big factor in improving adherence.

You may be surprised to learn some of the best flavoring pharmacies in the country are in severely economically challenged neighborhoods. We were! We asked the staff in these pharmacies their secrets. It was amazing how consistent the feedback was. They just ask. That’s it. Regardless of whether they think a parent will pay extra for flavoring, the staff still asks. The results speak for themselves. Many parents (not all, but many), regardless of how rich or poor they are, will fork over a few bucks to help their kids take their medicine and so they can get better. So stop assuming, and just ask!

Some pharmacies are truly limited by demographics. If you have a predominantly older clientele, then consider flavoring the liquid preparations that they need to take, like… But here’s the thing. You may have more kids around your pharmacy than you think, parents just aren’t going to your pharmacy. We can’t tell you how many times a pharmacist told us they don’t have a large pediatric customer-base, only to go to the pharmacy LITERALLY ACROSS THE STREET who was flavoring a ton of pediatric liquids. Google search “pediatricans” around your pharmacy location. If there are any within a few miles, you have an opportunity, and flavoring is a great way to win those customers.

FLAVORx Marketing Tools

The Menu Pads are a great tool. You should place them by the drop-off and pick up areas in your pharmacy. They remind you to ask the patient what their favorite flavor is. Some pharmacies will even staple a single sheet to each flavorable medication to serve as a reminder to ask about flavoring when a prescription is picked up by the patient.

The FLAVORx Flavor Wheel is used to quickly consult customers on the 4 best flavors for the 7 most commonly dispensed liquid prescriptions. This tool should be kept at drop off and pick up, as well as at the drive-thru window. Additional options for flavoring can be obtained by scanning the prescription at the Fillmaster Auto, as all options are displayed at that time.

Display the tent stands and Flavorbot cling at drop-off, pickup, and at the drive thru window to increase awareness of the opportunity to flavor. Customers can scan the QR code to see which flavors work best with the medication they are picking up.

Fillmaster Auto

Your Fillmaster Auto reconstitutes and adds flavoring simultaneously. For a quick overview, watch these short videos. You may add flavor, utilizing the “flavor only” button, to already reconstituted or liquid prescriptions at any time. Practice all steps except the final steps of adding water/flavoring. (You can cancel out prior to these dispensing.)

Update the reminder to monthly by the following process: Menu – Reminder—Sanitation –Monthly.

Yes, Sweetening Enhancer is utilized during each flavoring, regardless of which flavor the patient chooses. Always keep a spare bottle of sweetening enhancer on hand, as the Fillmaster Auto will not work if Sweetening Enhancer runs out.

For any problems involved with the water filtration system, your first call should be to our 24/7 Customer Experience Support desk. That number is 888-284-7873. We will trouble shoot the issue with you and identify next steps needed to mitigate the issue. If we are unsuccessful in resolving your issue, we will send a technician out to resolve the issue.

Your Fillmaster Auto arrived with a supply of 12 tips under the hood on top. Pull the top straight out to see if the tips are there. If not, please call 888-284-7873 to order more tips.

Currently, you must call (800-530-2696), fax (877-224-4427), or e-mail (GMB-HomeHealthcare@cardinalhealth.com) your requested reorders into Cardinal HealthCare to place drop ship orders.

Easily turn your screensaver back on through the following process: Menu—Screensaver- Turn Screensaver On — hit on.

Got more questions?

​Contact us at 1-800-884-5771 or info@flavorx.com