{"id":106,"date":"2014-11-19T18:35:08","date_gmt":"2014-11-19T18:35:08","guid":{"rendered":"http:\/\/flavorx.wpengine.com\/pharmacies\/?page_id=106"},"modified":"2018-03-06T15:53:19","modified_gmt":"2018-03-06T20:53:19","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/www.flavorx.com\/pharmacies\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"

Want to Make Medicine Time Less Stressful While Providing an Extraordinary Customer Experience?<\/b><\/h3>\n

Customizing the taste of liquid medication with FLAVORx isn\u2019t just good for compliance, it\u2019s good for business! When you offer your customers a choice in how their medication will taste, you are going above-and-beyond to show them that you care about their health and that you value their loyalty and are committed to providing the highest quality care.<\/p>\n

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
Take the lead<\/div>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n

Providing great customer experiences in your pharmacies is more important then ever! Creating a customer experience that can change a person’s life is easier than you might think. Your customers trust you and your advice, so to help\u00a0 you, we\u2019ve created a game plan for you that\u2019s as easy as 1, 2, 3.<\/p>\n

\"FLAVORxEngage<\/h2>\n

Start a conversation!\u00a0<\/strong>Customers want to feel that they\u2019re more than a number, to feel valued. In the busy world of pharmacy, that can be a little challenging. But, taste customization gives you the opportunity to do it all. By taking a moment to talk to a customer about their favorite taste for medicine, you\u2019re not only creating a memory that can impact customer loyalty, you\u2019re ensuring that medicine-time at home is less stressful. Patients feel better, parents are happy, and when they need your help in the future they are more likely to return to your pharmacy for help.It is a winning combination.<\/p>\n

P\"FLAVORxersonalize<\/h2>\n

Let them choose!\u00a0<\/strong>We all want a choice. Whether it\u2019s when ordering our coffee, decorating our homes, or choosing our phone \u2013 we want to personalize everything. Your customers are no different. In fact, when they\u2019re not feeling well, choice means even more. Some people think flavoring medication is only about overcoming bad taste, but it\u2019s so much more. Giving your customer a choice lets them personalize the experience, while also improving the likelihood they\u2019ll complete the medication as prescribed.<\/p>\n

\"FLAVORxDelight<\/h2>\n

Share some smiles!\u00a0<\/strong>Delight occurs as a result of exceeding expectations. Once you\u2019ve had a meaningful conversation and personalized the taste of the liquid medication, you\u2019ve shown the customer you care in ways they never even expected. The child feels empowered and heard, while the parent feels relieved that medicine-time won\u2019t be a fight. As they leave your pharmacy, you\u2019ll all be smiling knowing that you made a difference for someone. Also, they are more likely to come back with the whole family\u2019s prescriptions.<\/p>\n<\/div>\n\t\t\t\t\t<\/div>\n

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
What Parents Have to Say<\/div>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n

90% of new mothers are Millennials and they are ready to pamper their children. They have a lot to say about how meaningful this service is to them, so we\u2019ll share what some are saying. Check out some of the current buzz about flavoring.<\/p>\n

 <\/p>\n

\"FLAVORx<\/p>\n<\/div>\n\t\t\t\t\t<\/div>\n

\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
The numbers don't lie<\/div>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
\n

We had a hunch that pharmacies who execute highest with the FLAVORx service of taste customization might be winning in the marketplace in terms of customer satisfaction. We were right. When we looked at 2014 American Customer Satisfaction Index (ACSI) scores, we found those with the highest scores also had the highest rates of sale for flavoring.<\/p>\n

Customer interaction with a pharmacist impacts additional store purchases. Among customers who speak directly with a pharmacist in a chain drug store, \u202659 percent purchase an additional non pharmaceutical product to go with their prescription.
\nSource<\/a><\/p><\/blockquote>\n

\"FLAVORx<\/p>\n<\/div>\n\t\t\t\t\t<\/div>\n

We have a number of solutions designed to help pharmacies improve the customer experience and grow their pharmacy. Download our product catalog<\/a> to learn more about the services and offerings from FLAVORx.
\n
\n
\n
\n\"product<\/a>
\n<\/span>
\n